FAQs

We do not charge anything beyond the exchange rate we quote, ensuring you get more for your money.

Furthermore, all clients have access to our online trading platform, multi-currency accounts for collecting and holding 37 different currency balances, and the ability to make international payments all totally free of charge.

The time it takes for an international money transfer depends on the currency, destination and the receiving bank. Usually the funds arrive on the same day, however for more exotic currencies or destinations it can take up to two working days.

Bank accounts and payment services are provided by The Currency Cloud Limited who are authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

As such, we work to strict compliance procedures. In accordance with regulation 23 of the Payment Services Regulations 2017, Currency Cloud is required to ‘safeguard’ all ‘relevant’ client funds.

Currency Cloud uses the ‘segregation method’ to comply with the above regulation. This is adhered to by keeping ‘relevant’ client funds separate to working capital and all other funds held. In the event of insolvency, these funds will form an asset pool, separate from the insolvent estate and an administrator will be entitled to reimburse you from this pool, ahead of any other creditors (other than in respect of the costs of distributing the asset pool).

See “sec & regs link” for further details.

Transferring large volumes of money internationally on behalf of our clients allows us to buy currency at better exchange rates and we work on smaller margins than most, which means we can offer very competitive exchange rates to our clients.

We are able to offer a wide range of solutions, from immediate currency conversions, to fixed or flexible rates for longer periods. We are also able to help you manage your requirements using orders, and managed strategies. Essentially, we have access to all the tools to enable us to help you manage your requirements.

On our online system, we show the status of your payments, and at the time of trading, or entering a payment, we will show you when your payment will arrive with the beneficiary.

Furthermore, all clients have access to our online trading platform, multi-currency accounts for collecting and holding 37 currency balances, and the ability to make international payments all totally free of charge.

Through our online platform, you will receive notifications at each stage of the payment journey, once we receive your funds, and once the payment has been made to your beneficiary. You can also access the MT103 on the platform and send a copy to your beneficiary to show proof of payment.