FAQs

FAQsExtendedCrop

What are the benefits over using a bank?

Helping clients with their international money transfers is our core business, unlike the banks, which means our clients receive excellent customer service. Over the phone, a dedicated Currency Expert will provide jargon-free step-by-step guidance through the whole process. Also, you can setup your money transfers online 24/7 via our online portal, safe in the knowledge your dedicated Currency Expert is available should you have any questions.

Bell Rock offer a broader range of products and services compared to high street banks, and our rates of exchange are up to 4% better than the banks. Banks impose exorbitant charges on their money transfers; we do not. On a large currency transfer, we would save you thousands of pounds.

How much does it cost?

We do not charge anything beyond the exchange rate we quote, ensuring you get more for your money. 

Furthermore, all clients have access to our online trading platform, multi-currency accounts for collecting and holding over 30 different currency balances, and the ability to make international payments all totally free of charge.

How long will it take to make a transfer?

The time it takes for an international money transfer depends on the currency, destination and the receiving bank. Usually the funds arrive on the same day, however for more exotic currencies or destinations it can take up to two working days.

What about security, is my money safe with Bell Rock Financial?

We are authorised and regulated by the Financial Conduct Authority, which involves us operating segregated clients accounts. And as such, we work to strict compliance procedures. See “sec & regs link” for further details.

How does Bell Rock Financial make money?

Transferring large volumes of money internationally on behalf of our clients allows us to buy currency at better exchange rates and we work on smaller margins than most, which means we can offer very competitive exchange rates to our clients.

What foreign exchange contracts and hedging tools do you offer?

We are able to offer a wide range of solutions, from immediate currency conversions, to fixed or flexible rates for longer periods.  We are also able to help you manage your requirements using orders, and managed strategies.  Essentially, we have access to all the tools to enable us to help you manage your requirements.

How will I know that my beneficiaries will receive their payments on time?

On our online system, we show the status of your payments, and at the time of trading, or entering a payment, we will show you when your payment will arrive with the beneficiary.

Can I track progress of my payments?

Through our online platform, you will receive notifications at each stage of the payment journey, once we receive your funds, and once the payment has been made to your beneficiary. You can also access the MT103 on the platform and send a copy to your beneficiary to show proof of payment.